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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - Security and mobility solutions - Service and support offerings - HP Web Jetadmin and management software |
| HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Desktops, notebooks and workstations - Security, manageability and performance features |
| Understand Customer Requirements | 20% | - Identify business and user needs - Analyze customer environment and usage scenarios - Define solution requirements |
| HP Printing Solutions Portfolio | 25% | - Multifunction printers and wide-format systems - Features, benefits and competitive advantages - Inkjet and LaserJet product lines |
| Positioning and Selling Solutions | 20% | - Match products to customer needs - Communicate value and ROI - Address objections and close sales |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Your education customer needs to provide personal computing facilities in several dedicated computer rooms to support a large number of students at very low cost. Which product line should you offer?
A) HP Thin Clients
B) HP EliteBook Folio 1000
C) HP Business Desktops
D) HP ElitePad
2. Your customer is experiencing problems with users losing their Elitepads. Which HP solution can alleviate this issue?
A) File Sanitizer
B) Enhanced Pre-Boot Security
C) Privacy Manager
D) HP Find My PC
3. How has HP managed to ship more laser printers than any other competitor?
A) because HP sells the cheapest printers in the market
B) because HP addresses the customer's needs
C) because HP is the only company that offers an MFP printer
D) because of the introduction of color printing in 2013
4. What is a benefit of selling HP value rather than specifications'?
A) It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
B) It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
C) It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
D) It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
5. Which product offers customers pay-as-you-go mobile broadband'?
A) HP Broadband
B) HP Mobile Connect
C) Wireless Hotspot
D) HP Page Lift
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |





