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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions, Services and Business Growth | 15% | - Supplies Lifecycle Management - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships |
| Handling Objections and Competitive Positioning | 15% | - Countering Third-Party Supply Claims - Addressing Cost Concerns - Warranty and Legal Considerations |
| Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis |
| Product Portfolio and Compatibility | 25% | - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories - Paper and Specialty Media - Matching Supplies to Printer Models |
| HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - Supply Technology and Innovation - HP Original vs. Non-HP Supplies |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. What best describes the challenges of office papers?
A) Ink is absorbed, and toner is heated, so office paper needs to handle both technologies.
B) Toner needs to be absorbed by the paper so laser paper has a special porous surface coating.
C) Ink and laser printing have the same paper requirements, so office paper just needs to be cheap.
D) Ink is liquid and toner is dry. so office paper needs to be designed for each technology and those papers should only be used in the appropriate printer
2. What is meant by a "Clone Cartridge"?
A) A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
B) A one-to-one copy of an HP cartridge that comes in HP packaging
C) High quality remanufactured cartridge that comes with HP Original toner or ink
D) A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
3. What is the name of the HP print cartridge return and recycle program?
A) HP Earth Care
B) HP Environmental Care Pack
C) HP Go Recycle
D) HP Planet Partner
4. How can you ensure the lowest cost per page for office users?
A) By buying the lowest price printer
B) By making the customer print fewer copies
C) By choosing the correct printer for the user's needs
D) By looking up the best price on the HP cartridge management tool
5. Which design elements are always considered when HP designs a new cartridge? (Select two.)
A) Highest page yield
B) Ease of use
C) HP warranty
D) High availability
E) Manageability
F) Lowest cost per page
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,E |





