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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?

A. The date of the hardware purchase
B. The HP Care Pack Services registration date
C. One day after the HP base warranty expires
D. One day after expiration of the HP Care Pack Service

Question 2

Which service is part of data and hardware protection?

A. Onsite repair
B. Printer installation
C. Defective media retention
D. Maintenance kit

Question 3

What is included in the defective media retention service?

A. It allows the HP technician to come onsite and replace the non-functioning device with a new one.
B. It allows the customer to retain the defective drives that are repaired.
C. It allows the HP technician repairing the device to keep the defective part.
D. It allows the HP technician to use refurbished parts to complete a repair.

Question 4

Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A. HP Attach Widget
B. MySalesGuide
C. HP Care Pack Central
D. HP Cirrus

Question 5

Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A. Travel Services
B. HP Care Pack Services (next business day or same day)
C. Maintenance Kit replacement for printers
D. Accidental Damage Protection

Solutions: