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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

Question 1

When do HP Care Pack Services need to be registered?

A. within 30 days after the expiration of the warranty
B. within 10 days after the purchase of the hardware
C. within 10 days after the purchase of the care pack
D. within 90 days after the purchase of the hardware

Question 2

Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"

A. Travel Services
B. HP Care Pack Services (next business day or same day)
C. Maintenance Kit replacement for printers
D. Accidental Damage Protection

Question 3

A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported.
Which renewal option should you offer?

A. HP Post-Warranty Care Pack
B. Hardware Refresh
C. Purchasing an extended warranty
D. Upgrading with HP Contract

Question 4

Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"

A. Tracking and Recovery Services
B. Asset Tagging
C. Defective Media Retention
D. Installation

Question 5

Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware?

A. HP Custom Contractual Services
B. HP Care Pack Services
C. HP Standard Contractual Services
D. HP Priority Services

Solutions: