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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is another characteristic of a Social Business other than being engaging and nimble?

A) Transparent
B) Has a strong presence in the Internet
C) Technically strong
D) Informal

2. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Online Forms
B) Social Analytics
C) eCommerce checkout carts
D) Telemarketing surveys

3. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) ensure that strategies are pushed down into the organization
B) limit access to social media site by employees and partners
C) do not respond to negative statements in social media sites
D) be transparent with two-way dialog

4. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Rational Application Developer
B) IBM Lotus Symphony
C) IBM Sametime
D) IBM Lotus Organizer

5. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Informational (helpful)
B) Identifying (personalized)
C) Incredible (awesome)
D) Insulated (private)

Solutions: