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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

Question 1

A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A. HP Post-Warranty Care Pack
B. Hardware Refresh
C. Purchasing an extended warranty
D. Upgrading with HP Contract

Question 2

Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific product?

A. HP Attach Widget
B. MySalesGuide
C. HP Care Pack Central
D. HP Cirrus

Question 3

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A. HP Custom Contractual Services
B. HP Care Pack Services
C. HP Standard Contractual Services
D. HP Deployment Services

Question 4

When is the best time to offer HP Contractual Services?

A. Upon renewal of the existing services agreement
B. At the time of the new hardware purchase
C. Anytime during the hardware lifecycle
D. 10 days after the expiration of the HP base warranty

Question 5

Which service corresponds to the following discovery question: "Do you meet the requirements of data protection regulations by physically controlling access to your data?"

A. Tracking and Recovery Services
B. Asset Tagging
C. Defective Media Retention
D. Installation

Solutions: