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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Individual Behavior and Processes | 25% | - Personality, Perception, and Values - Decision Making and Problem Solving - Emotions, Attitudes, and Job Satisfaction - Motivation Theories and Applications |
| Topic 2: Organizational Environment and Outcomes | 10% | - Stress Management and Well-being - Workplace Diversity and Inclusion - Organizational Effectiveness and Performance |
| Topic 3: Organizational Structure and Culture | 15% | - Organizational Change and Innovation - Organizational Design and Structure Types - Organizational Culture and Socialization |
| Topic 4: Leadership Concepts and Practices | 25% | - Contingency and Situational Leadership - Power, Influence, and Politics - Ethical Leadership and Trust - Leadership Traits, Behaviors, and Styles |
| Topic 5: Team and Group Dynamics | 25% | - Communication Processes and Barriers - Conflict Management and Negotiation - Team Roles, Norms, and Cohesion - Group Development and Types of Teams |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.
- A. Two-factor theory
- B. Three-factor hierarchy
- C. Maslow's hierarchy of needs
- D. Bigelow's theory of X and Y
Correct Answer: C 🗳️
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What is a strength of group decision making?
Choose 1 answer
- A. Conformity pressures in groups
- B. Increased diversity of views
- C. Power of groupthink
- D. Reduced time for making decisions
Correct Answer: B 🗳️
What is a positive effect of a cohesive group?
Select one.
- A. Reducing group norm effect
- B. Improving group productivity
- C. Bringing heterogeneity to the process
- D. Promoting value flexibility
Correct Answer: B 🗳️
Management is considering a reorganization of sales regions and plans to allow employees to live and work in their respective sales territories throughout the United States. However, the vice president of sales wants the regionally-dispersed agents to participate in weekly sales meetings.
Which type of teams should be organized?
Choose 1 answer
- A. Quality teams
- B. Cross-functional teams
- C. Virtual teams
- D. Self-managed teams
Correct Answer: C 🗳️
Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer
- A. Maslow's Hierarchy of Needs Theory
- B. McGregor's Theory X and Theory Y
- C. Two-Factor Theory
- D. McClelland's Theory of Needs
Correct Answer: A 🗳️
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