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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Incident, Problem & Change Management - Service Monitoring & Reporting |
| Topic 2: Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives - Performance Analysis |
| Topic 3: SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - ITIL/COBIT Alignment - Nokia SDM Model & Principles |
| Topic 4: Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management - Customer Requirements & Expectations |
Nokia SDM Certification - NI Sample Questions:
1. When does the PM need to update ROLLO with customer/project data?
A) At year end.
B) At least once a month, before period cut-off.
C) Per STP.
D) After the customer forecast is received.
2. As far as project meetings are concerned which of the following statements is correct?
A) Due to cost saving measures I only organise project team meetings if major changes in scope or timeline occur from customer side.
B) In the regularly organised project team meetings my major focus is to check the performance of the project team members.
C) I'm organising regular project team meetings to keep the project team fully informed about the project's progress at a detailed level and to check if any re-planning and/or modification of the project plan is required.
D) I'm organising regular project team meetings in order to have a feeling about the progress of the different streams in my project.
3. What is the correct GIC to plan costs related to payment of a subcontractor responsible for BTS commissioning?
A) 7332 Site Acquisition.
B) 7331 Implementation.
C) 7348 Project Management.
D) 7333 Construction Works.
4. Which of the following items doesthe PM have to provide to the CT F&C when setting up the NELLE sales packages?
A) Sales prices.
B) Gross margin.
C) Sales packages.
D) Subcontractor costs and internal MWD.
5. What is NOT a task provided by EVM?
A) To provide cost and schedule variances along the way.
B) To highlight delays in the invoicing process.
C) To highlight a possible need for corrective action.
D) To forecast project cost and schedule at completion.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |





