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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. How do you prove that you are in control of your financial processes?

A) You delegate completely to F&C.
B) You can always explain the deviations.
C) There are no big deviations between forecast and actual.
D) You do not exceed the cost base-line for the half-year.

2. What is the Care Program Manager's role in up-selling?

A) To sell Hardware Services and Software Services to the customer.
B) To identify and promote additional services to the customer.
C) To make presentations about new NSN products to the customer.
D) To get some additional Care services orders.

3. What is a legally secure contract for NSN and a Customer?

A) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
B) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
C) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
D) Terms and conditions documenting the commitments of both parties needs to be written and signed.

4. In which documents are the Care service level commitments with the customer officially stated?

A) Care Agreement.
B) Account plan.
C) Project Plan.
D) Care Plan.

5. What are the three main phases of NSN business?

A) Install, Commission, Integrate.
B) Buy, Sell, Install.
C) Sell, Install, Care.
D) Sell, Deliver, Care.

Solutions: