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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A) IT management
B) the change manager
C) Service desk manager
D) Business management

2. Which is the correct combination of Service Management terms across the Lifecycle?

A) 1C, 2B, 3A, 4D
B) 1C, 2D, 3A, 4B
C) 1A, 2B, 3C, 4D
D) 1B, 2C, 3D, 4A

3. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A) Asset Baseline
B) Configuration Baseline
C) Change Baseline
D) Project Baseline

4. Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A) An SLA that covers all customers for all services
B) The SLA covers an individual customer group for all services they use
C) The SLA covers one service, for all the customers of that service
D) An SLA for a service with no customers

5. Which of the following is the BEST description of a Business Case?

A) A portable device designed for the secure storage and transportation of important documents
B) The terms and conditions in an IT outsource contract.
C) A complaint by the business about a missed service level.
D) A decision support and planning tool that projects the likely consequences of a business action

Solutions: