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Avaya 3310 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 20% | - User and access management - System configuration settings - Service configuration and optimization |
| Topic 2: Troubleshooting & Support | 15% | - Log analysis and monitoring - Resolving integration and performance problems - Diagnosing common system issues |
| Topic 3: Maintenance & Backup | 15% | - Software updates and patches - Backup and recovery strategies - Routine maintenance procedures |
| Topic 4: Installation & Integration | 25% | - Deployment procedures - Integration points between IC and OA - Hardware and software requirements |
| Topic 5: System Architecture & Components | 25% | - Avaya Interaction Center (IC) components and functions - Centralized administration framework - Avaya Operational Analyst (OA) architecture |
