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Avaya 3311 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Deployment | 25% | - Post-installation verification - Pre-installation preparation - Server and client installation procedures |
| Topic 2: System Integration & Interface | 25% | - Integration with Avaya Communication Manager - CTI and SIP interface configuration - Database and storage integration |
| Topic 3: Maintenance & Troubleshooting | 10% | - Routine maintenance tasks - Log analysis and error diagnosis - Performance optimization and backup/restore |
| Topic 4: Configuration & Administration | 20% | - Quality monitoring rules and workflows - User management and permissions - Recording policies and triggers setup |
| Topic 5: System Architecture | 20% | - Core components of Contact Recording and Quality Monitoring R15 - Redundancy and high availability design - Software and hardware requirements |





