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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) SQL authentication must be activated for the database.
B) The database can be Microsoft SQL (MSSQL) or Sybase.
C) Windows Database authentication can be used.
D) MSSQL Express Versions cannot be used.
E) The database must be MSSQL 2008.

2. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) The Provisioning Server is slopped.
B) Theuserhas noCommunication Manager (CM) Role assigned.
C) The userhas no ACCCM Role assigned.
D) The Extension Number in the User Form is invalid.

3. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) ACCCM Web Portal
B) Application Server
C) Synchronization Server
D) Database Server
E) Import Server

4. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the server type and model number
B) the MAC address of the ACCCM server
C) the Windows 2008R2Enterprise Product Key
D) the TP address of the ACCCM server

5. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Nav360 Import Service
B) Schedule Server
C) ProvisioningServer
D) Synchronization Server

Solutions: