[2023] C_C4H520_02.pdf - Questions Answers PDF Sample Questions Reliable
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NEW QUESTION # 38
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign user groups to permissions
- B. Assign users to permissions
- C. Assign permissions to user groups
- D. Assign User groups to users
Answer: C,D
NEW QUESTION # 39
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Activity
- B. Service Contract
- C. Service Call
- D. Time Slots
Answer: D
NEW QUESTION # 40
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.
- A. Generate Checklist reports for the customer
- B. Generate QA Reports within the captured Data
- C. Assist technicians to capture resolutions
- D. Assist Technician to record time and material
Answer: B,C
NEW QUESTION # 41
After an existing template has been modified and released, what options are given to the user? Note: There are
2 correct answers to this question.
- A. Deactivate other versions.
- B. Export other versions.
- C. Reactivate other versions.
- D. Delete other versions.
Answer: A,D
NEW QUESTION # 42
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The activity has to be assigned to the technician
- C. The service call needs to be assigned
- D. The activity needs to be in status finished
Answer: A,B
NEW QUESTION # 43
What format is used for API Exchange? Choose the correct answer.
- A. JSON
- B. XML
- C. HTML
- D. XSD
Answer: A
NEW QUESTION # 44
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Automatically via the cloud connector from an SAP CRM on-premise system
- B. Automatically when submitting a new service call from the Self-Service Portal
- C. Automatically Via the cloud connector from an SAP ERP On-premise system
- D. Manually in the Web Application with in the master data
- E. Manually in Web Application within Planning and dispatching
Answer: B,C,E
NEW QUESTION # 45
Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.
- A. Service call
- B. Smartform
- C. Service contract
- D. Equipment
- E. Item
Answer: C,D,E
NEW QUESTION # 46
Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.
- A. Service fulfillment
- B. In-house repair
- C. Self-service
- D. Contact center
Answer: B,C
NEW QUESTION # 47
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Version
- B. Label
- C. Revision
- D. Category
Answer: D
NEW QUESTION # 48
Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.
- A. WORKTIME
- B. ACTIVITY
- C. EXPENSE
- D. MILEAGE
Answer: C,D
NEW QUESTION # 49
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
Answer: B
NEW QUESTION # 50
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Equipment
- B. Business Partner
- C. Priority
- D. Contact
Answer: B
NEW QUESTION # 51
As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers?
Note: There are 3 correct answers to this question.
- A. Partners
- B. Dispatchers
- C. Subsidiaries
- D. Freelancers
- E. Managers
Answer: A,C,D
NEW QUESTION # 52
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
- B. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- D. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
Answer: B
NEW QUESTION # 53
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Complete Smartform
- B. Save Efforts
- C. Standard Checkout
- D. Group Checkout
Answer: D
NEW QUESTION # 54
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Series
- B. Attachments
- C. Dropdown list
- D. Picker
Answer: A
NEW QUESTION # 55
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Activity
- B. Business Partner
- C. Service Contract
- D. Service Call
- E. Equipment
Answer: B,C,E
NEW QUESTION # 56
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.
- A. Order
- B. Frequency
- C. Condition
- D. Notification
Answer: A,B
NEW QUESTION # 57
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Android
- B. Blackberry
- C. iOS
- D. Windows Phone
- E. Windows Desktop
Answer: A,C,D
NEW QUESTION # 58
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Record the Progress of the Incident
- B. Scan a QR Code
- C. Monitor the Execution Stage
- D. Assign parts to the incident
- E. Record the incident via the website
Answer: B,C,E
NEW QUESTION # 59
What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?
- A. Time slots
- B. Activity
- C. Service call
- D. Assignment
Answer: A
NEW QUESTION # 60
Which actions are available for a technician within an activity record? Note: There are 3 correct answers to this question.
- A. Create Effort
- B. Edit Business Partner
- C. Add Smartform
- D. Create Equipment
- E. Send as E-Mail
Answer: A,C,D
NEW QUESTION # 61
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