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Salesforce ED-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Program and Academic Operations	- Course and program management 1. Scheduling and enrollment management 2. Academic structure modeling
Topic 2: Reporting and Analytics	- Education Cloud reporting capabilities 1. Operational analytics for institutions 2. Dashboards and performance metrics
Topic 3: Data Management and Integration	- Data architecture and integration patterns 1. Data migration and governance considerations 2. Integration with SIS and external systems
Topic 4: Education Cloud Fundamentals	- Salesforce Education Cloud architecture overview 1. Core Education Cloud data model concepts 2. Key objects used in Education Cloud
Topic 5: Student Lifecycle Management	- Recruitment and admissions processes 1. Student onboarding processes 2. Applicant tracking and enrollment workflows
Topic 6: Student Experience and Engagement	- Student portals and experience design 1. Personalized engagement strategies 2. Communication and advising tools
Topic 7: Security and Access Control	- Role-based access and permissions 1. Data privacy and compliance considerations

Salesforce Certified Education Cloud Consultant Sample Questions:

Question #1

The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

A. Salesforce Maps
B. Einstein Bots
C. Third-party app

Reveal Solution Discussion 0

Correct Answer: B 🗳️