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Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which example is a business case assumption that is most likely to be provided by the IT executive?

A) The number of personnel can be reduced in the business unit due to automation.
B) The expected weighted cost of capital can define the rate of return.
C) The business will outsource customer service to a third party.
D) IT transaction volumes will grow 10% annually for the next 2 years.

2. Which statement describes a risk that is associated with relying on a customer's IT department?

A) The IT executive takes credit for an activity which Cisco or the Partner should have executed.
B) The total cost of implementation is lower than you originally anticipated.
C) The business unit executive uncovers that the solution required some customization, tailoring, or configuration.
D) The timeframe for executing the tasks may be longer than if Cisco or a Partner did this work.

3. Which statement about customer value chain analysis is true?

A) It depicts the major communications activities that are executed by senior execs.
B) It shows relationships between key pieces of the customer's operating model.
C) It shows the specific cost that is associated with each process step.
D) It shows the dependencies to realize benefits from a new IT infrastructure effort.

4. Which statement describes when it is a good time to apply a "use case"?

A) You must identify how many transactions should be included in a system test cycle.
B) You must identify the network capacity required by a new Cisco TelePresence system.
C) You must understand the major process steps a customer wants for collaboration among its sales force personnel.
D) You must estimate a company's cash flow impacts from upgrading security software to the latest version.

5. Which pieces of information help to assess user readiness for a rollout?

A) number of users and years in role
B) number of changes in processes and number of open help desk problems
C) budget and testing script
D) user awareness and time scheduled for training

Solutions: