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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architectural Approach & Business Architecture Role | 15% | - Role of business architect in customer engagements - Enterprise architecture alignment |
| Topic 2: Relationship & Outcome Management | 20% | - Track and report business outcomes - Continuous improvement and value expansion - Deepen customer strategic partnership |
| Topic 3: Implementation, Governance & Change Management | 20% | - Benefits realization and measurement - Project governance and risk mitigation - Organizational change and adoption strategy |
| Topic 4: Customer Environment Diagnosis & Stakeholder Management | 20% | - Customer Conversation Framework - Identify and engage key stakeholders - Assess business context, drivers, and challenges |
| Topic 5: Business Value Analysis & Solution Design | 25% | - Quantitative and qualitative value assessment - Build business case and value proposition - Financial metrics: CAPEX, OPEX, ROI, TCO |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
Who are the two primary users of an implementation strategy? (Choose two.)
- A. the program leader responsible for achieving business results
- B. executive sponsor and steering committee
- C. the technical architect
- D. major work package owners
- E. the leaders for training
Correct Answer: A,D 🗳️
What is the purpose of a gap analysis?
- A. Identify specific problems with execution of the customer's network management process.
- B. Increase the customer's level of awareness about Smart Solution features and value.
- C. Define new software that is required for stronger security and threat prevention.
- D. Identify the major capabilities that are needed but are not present today in the operating model.
Correct Answer: D 🗳️
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Which statement about customer value chain analysis is true?
- A. It depicts the major communications activities that are executed by senior execs.
- B. It shows relationships between key pieces of the customer's operating model.
- C. It shows the specific cost that is associated with each process step.
- D. It shows the dependencies to realize benefits from a new IT infrastructure effort.
Correct Answer: B 🗳️
Which options describes a main objective for identifying Cisco Architectures and Smart Solutions early in the sales process?
- A. to keep the opportunity more focused on standard solutions vs. needing to design out custom or account-specific capabilities
- B. to provide a baseline for the solutions design activities, and to leverage proven offerings in the Cisco portfolio
- C. to give the account team the most elapsed time for closing a sale with the customer
- D. to influence the customer's requirements so that they fit the Cisco solutions portfolio
Correct Answer: B 🗳️
Which statement about a forum for feedback is true?
- A. It provides a way to exchange positive and negative things that happen.
- B. It is for managers only.
- C. It is the best way to announce training.
- D. It is used to broadcast status.
Correct Answer: A 🗳️
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