Salesforce Field Service Lightning is a powerful tool that helps organizations manage their field service operations. It offers features such as schedule optimization, inventory management, and real-time tracking of field service agents. Salesforce Certified Field Service Consultant certification ensures that the professional can effectively leverage these features to improve the overall efficiency of field service operations.
Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101
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The Salesforce Certified Field Service Consultant certification exam is designed to test an individual's knowledge across various areas such as service territories, scheduling and dispatching, work orders and service contracts, mobile workforce management, and analytics and reporting. Field-Service-Consultant exam consists of 60 multiple-choice questions and is timed at 105 minutes. The passing score for the exam is 68%, and it is offered in six languages - English, Spanish, French, German, Portuguese, and Japanese.
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Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Optimization | 22% | - Implement scheduling configurations
|
| Industry-specific Considerations | 8% | - Apply Field Service to different industries
|
| Analytics and Reporting | 12% | - Configure reports and dashboards
|
| Field Service Mobile Application | 18% | - Configure technician experience
|
| Implementation and Configuration | 28% | - Configure service appointments
|
| Integration and Data Management | 12% | - Manage data
|





