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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Service Lightning Setup and Configuration | 22% | - Configure service territories, operating hours, and locations - Set up service resources, skills, and time sheets - Define license types and permission sets - Define products, assets, and inventory settings |
| Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Configure reports, dashboards, and analytics - Integrate with Service Cloud and other clouds |
| Work Order Management | 23% | - Set up entitlements, service contracts, and SLAs - Manage work order line items and required products - Configure work order lifecycle, types, and milestones - Relate work orders to cases, accounts, and assets |
| Scheduling and Optimization | 28% | - Use routing, optimization, and dispatch strategies - Implement complex work and multi-day appointments - Manage service appointment lifecycle - Configure scheduling policies and service objectives - Utilize Dispatcher Console features |
| Mobile and Field Execution | 17% | - Configure Field Service mobile app settings - Track time, inventory, and work completion - Manage mobile workflows and offline access |





