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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which term is used to describe removing something that could have an effect on a service?

A) A problem
B) A change
C) An incident
D) An IT asset

2. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Adopt a practice which is easy to follow
B) Re-use nothing from the current state
C) Understand that fast does not mean incomplete
D) Communicate so that the audience will hear

3. Which dimension is concerned with management of relationships with external organizations?

A) Value streams and processes
B) Partners and suppliers
C) Information and technology
D) Organizations and people

4. How does an enabling value stream contribute to value creation?

A) By replacing the need for core value streams
B) By defining customer outcomes and service expectations
C) By supporting the effective operation of core value streams
D) By acting as the primary interface with service consumers

5. How does the 'organizations and people' dimension contribute to effective product and service management?

A) By automating workflows across value streams
B) By ensuring skills, culture, and communication support value creation
C) By managing relationships with external organizations
D) By defining the technologies used to deliver services

Solutions: