Tired of screens? Print it. The ITIL-4-Foundation PDF file from CertkingdomPDF turns into paper you can mark up freely — and marking important points genuinely strengthens memory, so your ITIL 4 Foundation study efficiency improves almost without noticing.
ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Real Exam Qty: | 40 |
| Passing Score: | 26/40 (65%) |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Format: | Scenario-based questions (basic level), Multiple choice, Closed book |
| Available Languages: | Portuguese, Spanish, Chinese (Simplified), English, German, Japanese, French |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Recommended Training: | PeopleCert Official Training AXELOS Accredited Training Organizations |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System (SVS) | 15% | - Service Value Chain - Governance - Practices Overview |
| Topic 2: Four Dimensions of Service Management | 20% | - Value Streams and Processes - Information and Technology - Partners and Suppliers - Organizations and People |
| Topic 3: ITIL Guiding Principles | 25% | - Progress Iteratively with Feedback - Start Where You Are - Keep It Simple and Practical - Optimize and Automate - Focus on Value - Think and Work Holistically - Collaborate and Promote Visibility |
| Topic 4: Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
| Topic 5: ITIL Practices Overview | 15% | - Incident Management - Service Level Management - Change Enablement - Service Desk - Problem Management |
What to Know Before Your ITIL-4-Foundation Exam Day
The procedure is easy and time-saving. As soon as you pay, you receive an email with the complete ITIL-4-Foundation file attached — typically within about a minute — plus an instant download link, so you can download immediately and devote yourself to studying. If nothing arrives within two hours, check your spam folder and contact support. Store the materials on your phone, pad, or computer and install without limits. Updates are free for 365 days, emailed automatically on release, with a 50% renewal discount afterward.
One less thing to be nervous about. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer another attempt with different materials? Exchange your product for two others of equal value at no charge.
The latest exam information lists 40 questions for the ITIL-4-Foundation exam within a 60 minutes-minute window. Practicing under those exact conditions is the best cure for exam-day surprises.
The ITIL 4 Foundation blueprint is organized around these core domains:
- ITIL Guiding Principles (25%)
- ITIL Practices Overview (15%)
- Service Management Key Concepts (25%)
Further domains appear in the full official outline; the question bank covers all of them.
By fitting study into the cracks of a busy life. The ITIL-4-Foundation bank contains complete questions with expert-verified answers across the ITIL 4 Foundation objectives, stored easily on your phone, pad, or computer for spare-time review — and the PDF prints cleanly when you prefer paper, because marking key points by hand genuinely enhances memory. Assess everything first through the free demo on our site, pay securely through the Credit Card system, and rest assured your personal information is never shared with third parties without permission.
ITIL lists the following official training resources:
Structured courses pair well with spare-time question practice for steady, low-stress progress.
ITIL specifies these prerequisites for the ITIL 4 Foundation: No formal prerequisites required. Basic IT familiarity recommended..
Check the authoritative wording on the official certification page before booking.
At present, the ITIL-4-Foundation exam requires a passing score of 26/40 (65%), and registration costs Varies by region (~USD 300–400 equivalent). ITIL sets both figures and may adjust them, so verify on the official site before you schedule.
Use the official registration channels below:
Pick a test center or online slot that suits your routine, and book early — calm planning beats last-minute pressure.
ITIL 4 Foundation Sample Questions:
What is defined as "the role that uses services?
- A. User
- B. Sponsor
- C. Customer
- D. Service consumer
Correct Answer: A 🗳️
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What is a user?
- A. The role that uses services
- B. The role that defines the requirements for a service
- C. The role that directs and controls an organization
- D. The role that authorizes budget for service consumption
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which service value chain activity deals with the purchase of new products?
- A. Improve
- B. Engage
- C. Obtain/build
- D. Plan
Correct Answer: C 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which is included in the purpose of the 'improve' value chain activity?
- A. Ensuring that services continually meet expectations for quality, costs, and lime to market
- B. Ensuring the continual improvement of practices across all value chain activities
- C. Ensuring a shared understanding of the improvement direction for services across the organization
- D. Ensuring continual engagement and good relationships with all stakeholders
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which organization delivers output or outcomes of a service?
- A. A service provider delivers outputs of the service
- B. A service consumer delivers outcomes of the service
- C. A service consumer delivers outputs of the service
- D. A service provider delivers outcomes of the service
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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