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ITIL ITIL-4-Foundation日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System (SVS) | 15% | - Governance - Practices Overview - Service Value Chain |
| Four Dimensions of Service Management | 20% | - Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers |
| ITIL Practices Overview | 15% | - Incident Management - Service Level Management - Service Desk - Change Enablement - Problem Management |
| Service Management Key Concepts | 25% | - Value and Value Co-creation - Service Relationships and Stakeholders |
| ITIL Guiding Principles | 25% | - Keep It Simple and Practical - Optimize and Automate - Start Where You Are - Think and Work Holistically - Collaborate and Promote Visibility - Focus on Value - Progress Iteratively with Feedback |
