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Avaya 3308 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Exam Price: | USD 60–100 (varies by region and provider) |
| Passing Score: | 800 |
| Related Certifications: | Avaya Workforce Optimization (WFO) Avaya Contact Recording and Quality Monitoring Implementation |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Typically 2 years (renewal required, subject to Avaya certification policy) |
| Recommended Training: | Avaya Workforce Optimization Fundamentals Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp) |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Learning Certification Portal |
| Sample Questions: |  |
| Exam Way: | Proctored exam via Pearson VUE testing centers or authorized online delivery |
| Pre Condition: | Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 3308 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - System monitoring and health checks - Integration troubleshooting (QM / WFO) - Log analysis and error resolution |
| Avaya Quality Monitoring (QM) | - QM workflow and evaluation process - Agent scoring and performance metrics - EQConnect and IF Connect adapters |
| Implementation and Configuration | - Server readiness and environment validation - Recorder installation and configuration - Database and storage configuration |
| Avaya Contact Recording Architecture | - ACR system components and deployment - Call capture methods (DMCC, SIP, H.323) - Integration with Avaya Aura / WFO Framework |
| Security and Compliance | - Encryption and certificate management - Access control and audit logging |
3308 Exam FAQ — No Limits
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance blueprint spans 5 domains — including Avaya Contact Recording Architecture, Security and Compliance, Avaya Quality Monitoring (QM). Weightings show where the exam concentrates; the full outline above covers every subtopic.
Through the vendor's official registration channels:
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is delivered Proctored exam via Pearson VUE testing centers or authorized online delivery — choose the arrangement that suits you when booking.
USD 60–100 (varies by region and provider) per attempt, 800 to pass. Every retake bills the full fee, so make practice thorough first — the 65 practice questions for the 3308 exam at CertkingdomPDF are the affordable rehearsal.
Delivery is instant — an automatic email within a minute of payment, unlimited installations, and 24/7 customer assisting for downloading or purchasing problems if nothing arrives within 2 hours. If you fail the corresponding 3308 exam within 60 days of purchase, pick your remedy: a full refund (email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; after confirmation, processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
Yes:
- Avaya Contact Recording and Quality Monitoring Training (WFO Bootcamp)
- Avaya Workforce Optimization Fundamentals
Training covers theory; interactive practice covers readiness. After any course, rehearse with the 65 practice questions for the Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance — every answer expert-verified.
The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance is Avaya's certification exam for Avaya Certified Support Specialist (ACSS) - Contact Recording and Quality Monitoring, at the Professional level. It demonstrates verified, job-relevant capability to employers. Related credentials include Avaya Contact Recording and Quality Monitoring Implementation, Avaya Workforce Optimization (WFO).
120 minutes for 65 questions. Rehearse the format interactively: the CertkingdomPDF online engine recreates the test atmosphere, so pacing is trained before it counts.
Yes — a free Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance demo is available to download on our exam page. Evaluate the material yourself; purchases include 365 days of free updates, emailed immediately upon release, renewable at 50% off afterward.
Recommended experience with Avaya Aura Workforce Optimization, Contact Center technologies, and basic networking/telephony concepts Eligibility rules change from time to time, so confirm the current requirements on the official page (official 3308 exam page) before booking.
Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Sample Questions:
You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation?
(Choose two.)
- A. User account: verint
- B. User account: administrator
- C. User account: witness
- D. User account: guest
- E. User account: root
Correct Answer: C,E 🗳️
You cannot find a contact under interactions that was recently recorded.
You have confirmed the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?
- A. Your search parameters are include other agents as well.
- B. Your search parameters are too wide.
- C. You have not selected the Near Real-Time contact search option.
- D. You have to wait for at least an hour before doing the search.
Correct Answer: B 🗳️
Which tool can be used for migrating evaluations from Quality Monitoring (QM) R11.0 to QM R12.0?
- A. Custom Data Migration Mapper (CDMM)
- B. Quality Monitoring R7.x Migration Tool
- C. User Migration Tool (UMT)
- D. Data Import Tool
Correct Answer: B 🗳️
Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)
- A. Check active alarms.
- B. Consider loading trends.
- C. Perform database backups.
- D. Check data fragmentation.
- E. Confirm services are running.
Correct Answer: C,D,E 🗳️
Which three parameter filters can be used to customize a report query? (Choose three.)
- A. Evaluation Data
- B. Groups and Users
- C. Date Range
- D. License
- E. Framework Server
Correct Answer: A,B,E 🗳️
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