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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Installation | 25% | - IP Office 500v2 and Server Edition hardware - SD card licensing and system ignition - Software installation and upgrade procedures - Network configuration and IP addressing |
| Topic 2: Endpoints & Trunks | 20% | - Media resources and codec settings - SIP, PRI and analog trunk setup - Digital, IP and SIP telephone configuration - DHCP, TFTP and phone provisioning |
| Topic 3: System Configuration & Management | 30% | - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing - IP Office Manager and Security Settings |
| Topic 4: Voicemail & Applications | 15% | - Auto Attendant and call flows - Embedded Voicemail configuration - Licensing for advanced features - VoiceMail Pro installation and setup |
| Topic 5: Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Backup, restore and configuration management - Common issues and resolution steps |
Avaya IP Office Implementation Sample Questions:
Question 1
A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?
A. Inhibit Off-Switch Forward/Transfer
B. Drop External Only Impromptu Conference.
C. Auto Hold
D. Visually Differentiate External Call
Question 2
A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?
A. In ARS shortcodes set the telephone numberfield to NE.
B. Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
C. Enable the Replace Caller ID with DID/DD1 option on the user tab.
D. In ARS short codes set the telephone number field to NSi.
Question 3
You can create additional VoiceMail Pro Administrator Types. Which three types are available? (Choose three.)
A. Administrator
B. Advanced
C. Standard
D. Basic
E. Manager
Question 4
Which hunt group supports Forward Hunt Group Calls?
A. Sequential
B. Longest Waiting
C. Collective Call Waiting
D. Collective
Question 5
When manually setting up an IP telephone, which setting represents the IP address of the IP Office?
A. Phonetyp
B. SwitchSv
C. Filetyp
D. CallSv
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A,C,D | Question 4 Answer: A | Question 5 Answer: D |





