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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which role takes responsibility for the outcomes of service consumption?

A) Service provider
B) Sponsor
C) Customer
D) Organization

2. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?

A) Achieving stronger overall risk control
B) Creating unnecessary complexity
C) Ensuring employees always follow processes without question
D) Delivering outcomes more quickly and consistently

3. Which of the following is a key success metric for the 'acquire' activity?

A) Negative impact of changes on service availability and performance
B) Number and impact of incidents and performance deviations
C) Quality of the resources and services outsourced from suppliers
D) Service performance against the agreed SLA targets

4. What does a product specification primarily describe?

A) The initial creation used for testing a product's design
B) The process of merging code into a central repository
C) Critical aspects, requirements, and characteristics of a product
D) The ability of a system to remain operational

5. Which of the following is a part of purpose of'deliver' activity?

A) Managing user onboarding
B) Monitoring support systems
C) Designing product prototypes
D) Obtaining supplier resources

Solutions: