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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Service Desk-Organisationsstrukturen gibt es?
1. Lokaler Service Desk
2. Virtueller Service Desk
3. IT Help Desk
4. Folge der Sonne

A) nur 1, 2 und 3
B) nur 2, 3 und 4
C) nur 1, 2 und 4
D) nur 1, 3 und 4

2. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Reagiert auf bestimmte Ereignisse
B) Eine Methode zum Strukturieren einer Organisation
C) Es ist messbar
D) Liefert bestimmte Ergebnisse

3. Welche Veröffentlichungen enthalten spezifische Anleitungen für Branchen und Organisationstypen, die als bekannt sind?

A) Pocket Guides
B) Die ergänzenden ITIL-Leitlinien
C) Die Bücher "Service Support" und "Service Delivery"
D) Die Bücher zu Service Strategy und Service Transition

4. Warum sind öffentliche Frameworks und Standards (wie ITIL) im Vergleich zu proprietärem Wissen attraktiv?

A) Öffentliche Standards sind immer billiger anzuwenden
B) Es ist schwierig, proprietäres Wissen zu übernehmen, zu replizieren oder zu übertragen, da es häufig nicht dokumentiert ist
C) Öffentliche Frameworks sind vorschreibend und geben genau an, was zu tun ist
D) Das proprietäre Wissen wurde in einer Vielzahl von Umgebungen getestet

5. Mit welcher Funktion können Mitarbeiter Ereignisse in einem Network Operations Center überwachen?

A) Technisches Management
B) IT-Betriebsmanagement
C) Service Desk
D) Anwendungsverwaltung

Solutions: