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Salesforce Certified Education Cloud Consultant Sample Questions:

1. The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

A) Salesforce Maps
B) Einstein Bots
C) Third-party app

2. The Alumni Association is interested in using Education Cloud to support its operations The Association tracks alumni interests and hosts networking activities.
Which of these Education Cloud considerations should the consultant discuss with the Association?

A) Install NPSP into their Education Cloud environment.
B) Install Insights Platform to understand alumni data.
C) Leverage a third-party app to support event management.

3. A consultant is working with a customer who already uses Salesforce and wants to install the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in the customer's existing environment.
Which location should the consultant visit to install EDA in the existing environment?

A) Trailhead
B) Partner Community
C) Salesforce AppExchange

4. A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?

A) Develop a Performance Testing Strategy.
B) Use a third-party testing automation tool.
C) Log a case with Salesforce Support to increase limits.

5. The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?

A) Standard Account
B) Person Account
C) Household Account
D) Administrative Account

Solutions: