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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Core platform components and architecture - Session Border Controller and SIP security concepts |
| Topic 2: Call Flow Configuration and System Monitoring | - System Status Application (SSA) usage - Incoming Call Routes (ICR) and call handling - ARS short codes and routing control - SIP line behavior and en bloc dialing |
| Topic 3: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Topic 4: Data Backup, Restoration, and System Upgrades | - System restoration and recovery processes - Backup strategies and procedures - Upgrade planning and execution |
| Topic 5: System Status, Troubleshooting, and Alarm Management | - VoIP troubleshooting (latency, jitter, lag) - System Monitor and debug tools - System Status Application monitoring - ISDN/PRI troubleshooting and alarm handling |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. When logging in to IP Office Security Settings for the first time using the Manager Application, the default user name is "security".
What is the default password?
A) security
B) administrator
C) default
D) securitypwd
2. To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?
A) WebLM Application
B) System Monitor Application
C) Web Manager Application
D) System Status Application
3. A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.
Which Voicemail Pro feature can the technician suggest?
A) Voicemail Collect
B) Avaya Contact Recorder
C) Looped Announcement
D) Campaign
E) Auto Attendant
4. Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?
A) Manager Application
B) Web Manager Application
C) System Status Application
D) Monitor Application
5. A customer requires that all users be blocked from making international calls.
Which method can be used to efficiently apply this restriction to the IP Office Platform's short codes?
A) Assigning the short code to all external lines.
B) Adding the short code to the ARS table.
C) Assigning the short code to a user permission.
D) Configuring the short code for each user individually.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |





