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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) It assumes the remainder of the notebook's warranty.
B) It maintains its one-year warranty.
C) The warranty is void on the optional part once installed.
D) It maintains its 90-day warranty.

2. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Update the BIOS to the latest revision or to the revision requested by the customer.
B) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
C) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
D) Access the BIOS to configure the version of Windows that the system will use.
E) Access the BIOS to reset the system ID and/or device serial number.

3. Which two Web sites provide information to locate replacement part numbers?

A) HP PartSurfer and HP Services Media Library
B) HP Replacement Parts and HP Warranty Lookup
C) HP Channel Services Network and HP PartSurfer
D) HP Replacement Parts and HP Services Media Library

4. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
B) The system memory can become corrupt requiring replacement of the memory.
C) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
D) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.

5. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Upgrade the BIOS right away because that tends to solve most problems in less time.
B) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
C) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
D) Download the HP BIOS compatibility utility, and run BIOS diagnostics.

Solutions: