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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which range of colors does the HP DreamColor display?

A) more than 1 billion colors in a 30-bit. LED-backlit display
B) up to 10 million colors in a 30-bit. LED-backlit display
C) more than 10 billion colors in a 30-bit. LED-backlit display
D) up to 1 million colors in a 30-bit. LED-backlit display

2. An HP product carries a 3-3-3 warranty. What does this mean?

A) The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
B) The product carries an advanced replacement warranty.
C) The product carries a nine year warranty on all parts, labor, and updates.
D) The product carries a 3 year parts, labor, and onsite service warranty.

3. What is true regarding HP DriveLock if a user has forgotten the master password?

A) The security jumper on the system board must be replaced.
B) The system board must be replaced.
C) The BIOS must be reset.
D) The drive cannot be recovered; the user data is lost.

4. What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?

A) Put on a grounded wrist strap.
B) Touch a metallic portion of the case to establish ground.
C) Store all electronic parts in a plastic bag.
D) Use a power outlet to ground the computer.

5. You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do?

A) Cancel the onsite service.
B) Replace the part as assigned.
C) Open a new support case with HP.
D) Call HP technical support.

Solutions: