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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| Sales and Positioning Skills | - Competitive positioning
|
| HP Portfolio Overview | - HP Printing Solutions
|
| Services and Lifecycle Management | - Managed services and subscriptions
|
HP Selling HP Printing and Computing Services Sample Questions:
1. Which statement is true about HP Contractual Services?
A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
C) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets
D) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
2. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?
A) configuration, deployment, usage, and care
B) sales, pre-sales, post-sales, and customer satisfaction
C) configuration, deployment, security, and warranty
D) ready to use, productive, enhanced customer experience, and peace of mind
3. Which statement is true about Service Lines?
A) All Printer Services lines are available for consumers who buy contractual services
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) MG support covers all business levels for Printing Systems.
D) The MG computer support line is available for consumers
4. What is the purpose of the HP Services portfolio?
A) to increase the cost of total services
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to extend the life of Printing and Personal Systems
D) to increase hardware refreshes in the business sector
5. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?
A) Preventative Maintenance Kit Replacement
B) Toner and Rollers Uptime Kit Replacement
C) Accidental Damage Protection
D) Quick Page Service
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |





