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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
| Topic 2: HP BSM Solution Components | - Application Performance Management - Business service monitoring capabilities - Network Management - Systems Management |
| Topic 3: Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| Topic 4: Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
HP Selling HP BSM Solutions Sample Questions:
Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)
- A. HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
- B. HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
- C. HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
- D. HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
- E. HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
Correct Answer: B 🗳️
Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?
- A. Run-time Service Model (RTSM)
- B. Application Performance Model (APM)
- C. Business Process Monitoring (BPM)
- D. Heads-up Display Monitoring (HUDM)
Correct Answer: C 🗳️
Which IT activity is supported by the BSM Network Management Solution?
- A. providing cross-domain visibility of IT infrastructure events to remove duplication
- B. improving application quality testing
- C. end-user monitoring to track business service levels
- D. providing proactive policy enforcement and compliance reporting
Correct Answer: A 🗳️
Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?
- A. Have you experienced customer satisfaction issues for accessing your applications?
- B. How often do you update application revisions across your network?
- C. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- D. Do you have the ability to integrate fault, availability, performance, and configuration management?
Correct Answer: C 🗳️
Which HP value statement will best resonate with the personas involved in application performance management?
- A. Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
- B. Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
- C. Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
- D. Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
Correct Answer: D 🗳️





