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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Travel and Route Optimization - Technician Management - Skill-Based Matching - Workforce Planning and Forecasting |
| Service Reporting and Analytics | 16% | - Reports and Dashboards - Custom Report Generation - KPI Monitoring and Analysis - Service Performance Metrics |
| Mobile Application | 20% | - Real-Time Communication - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Offline Capabilities |
| Service Order Management | 26% | - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Creation and Processing |
| Configuration and Integration | 16% | - SAP FSM System Configuration - Integration with SAP ERP and CRM - API and Web Services - Third-Party System Integration |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
2. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) Customer support representatives
B) SAP Expert Team
C) SAP Community Members
D) Marketing specialists
3. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) True
B) False
4. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) True
B) False
5. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
A) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
B) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
C) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
D) All data required for an online report is read from the FSM cloud.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B,C,D |
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