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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
Salesforce Certified B2C Solution Architect Sample Questions:
A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?
- A. Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
- B. Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
- C. Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
- D. Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers
- A. Lightning Data Services
- B. Third-party application or AppExchange tool
- C. Customer 360 Data Manager
- D. Duplicate Matching Rules
Correct Answer: C,D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers
- A. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
- B. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
- C. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
- D. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
Correct Answer: A,D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers
- A. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.
- B. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
- C. Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.
- D. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
- E. B2C Commerce order management does not support complex or advanced use cases.
Correct Answer: B,D,E 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers
- A. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
- B. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
- C. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
- D. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
Correct Answer: B,C 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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