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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery | 16% | - Implementation
|
| Topic 2: Discovery | 24% | - Requirements Analysis
|
| Topic 3: Planning and Design | 60% | - Product Catalog Design
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows: - They often need to refer back to their documents for routine customer requests - They are able to handle the majority of customer request themselves despite of current challenges - Routine customer requests require many clicks and they want the new system to focus user experience. One of the common MACD transactions is to increase the quality of the assets. What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents ' feedback while minimizing implementation efforts?
- A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- B. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- C. Leverage the CPQ cart for all cases minimize the implementation effort
- D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
- A. By automatically balancing order processing tasks across multiple orchestration items
- B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
- C. By automatically balancing order processing tasks across multiple orchestration queues
- D. By automatically queuing the fulfillment request to retry according to fallout analysis report.
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
United Telecom ' s (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud. What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?
- A. Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.
- B. Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
- C. Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
- D. Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
Correct Answer: B 🗳️
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition: - if the customer is moving the internet services and is eligible for router - if the customer is moving the internet service and did not have router before - if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?
- A. Implement the router condition logic in the integration layer as callout task
- B. Map all relevant information to the Customer Facing Service (CFS)
- C. Implement the router condition logic within decomposition layer with more conditions.
- D. Use the Action type from Order items to the Decomposition Relationship Conditions.
- E. Use action type from fulfillment request lines in the callout condition task
Correct Answer: B,D,E 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users. What should a Consultant propose to meet UC ' s requirements?
- A. Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
- B. Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.
- C. Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
- D. Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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