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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Mary does not want a folder named Finance in her Documents folder to be searched when using Spotlight. What should Mary do to prevent searching in this specific folder?

A) Control-click the folder and choose Not Available in Spotlight from the Options menu.
B) Change the folder permissions. Click on the folder in Finder, then choose Get Info from the File menu. Select the box for Not Available in Spotlight
C) Label the folder with a red tag from the Action pop-up men in the toolbar. Any items marked with a red tag are automatically excluded from Spotlight searches.
D) Go to System Preferences > Spotlight > Privacy. Add any files or folders to this list.

2. William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?

A) /System/Library/Desktop Pictures
B) -/Library/Desktop Pictures
C) /Library/Desktop Pictures
D) /System/Desktop Pictures

3. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) System Information
B) Apple Hardware Test
C) Apple Diagnostics
D) Activity Monitor

4. Sheryl is configuring a drive on the office server to be used by Time Machine. Each of the Mac computers in the office will be set up to use that network drive. Which of the following network protocols must the server use to make that drive available to Time Machine on each Mac computer?

A) Reverse Address Resolution Protocol (RARP)
B) File Transfer Protocol (FTP)
C) Apple Filing Protocol (AFP)
D) User Datagram Protocol (UDP)

5. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A) Restart the iMac and reset NVRAM.
B) Restart from the Recovery System and run Network Utility.
C) Open the Network pane of System Preferences and click Assist Me.
D) Open System Information to verify that the Wi-Fi card is detected.

Solutions: