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Apple OS X v10.8 Troubleshooting Sample Questions:
1. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?
A) Cannot install any application into /Applications.
B) Cannot open one Numbers document. Other Numbers documents open without issue.
C) Cannot complete an OS X Mountain Lion install.
D) Computer fails to power on.
2. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?
A) Use a Time Machine backup to restore the entire User folder.
B) Delete the application, reinstall it, then try launching it again.
C) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
D) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
3. Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?
A) After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
B) Martin should use System Preferences > iCloud then select only the desired features.
C) Martin should use third party software since iCloud features cannot be customized.
D) Sign in at iCloud .com, click on Options then select only the desired features.
4. An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?
A) Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
B) Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
C) Turn on FileVault 2, wait for encryption to finish, then delete the user.
D) Save the deleted user in a disk image, then use the Terminal to secure delete the image.
5. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?
A) Delete then reinstall the VoIP application.
B) Open the Disk Utility, choose the startup disk and repair disk permissions.
C) Delete the application's preferences from /Users/Paolo/Library/Preferences.
D) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |





