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Oracle 1Z0-996-21 Certification Exam consists of 60 multiple-choice questions that test the candidate's knowledge and skills in areas such as customer information and billing management, meter data management, and customer engagement. 1Z0-996-21 exam has a duration of 105 minutes, and the passing score is 60%. 1Z0-996-21 exam is available in English.

Oracle Utilities Customer Cloud Service 2021 is a cloud-based solution that helps organizations to manage their customer service operations. It offers an array of features and functionalities that help organizations to streamline and automate their customer service processes. The 1Z0-996-21 exam focuses on assessing the candidate's knowledge and understanding of these features and functionalities. It is an essential certification for professionals who want to work in the customer service industry and want to utilize the latest technology in their operations.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2021-implementation-essentials/pexam_1Z0-996-21

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