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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Core Service Architecture
|
| Reporting and Analytics | - Service analytics
|
| Field Service and Dispatch | - Field service operations
|
| Service Request Management | - Case and ticket handling
|
| Knowledge Management | - Knowledge articles
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
- B. Resolution is due on Saturday, 2 PM EST.
- C. First Response is due on Friday, 12 noon EST.
- D. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
Correct Answer: A,C 🗳️
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can download large volumes of SR data from the Analytics interface.
- B. You must retrieve large volumes of data through a REST API endpoint.
- C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Correct Answer: A,D 🗳️
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You can send an e-mail notification to specified recipients.
- B. You must make the changes using the Page Composer tool.
- C. You can define the workflow to run when certain fields of the SR object are changed.
- D. You can modify the workflow to update field values within the SR object.
- E. You will be required to code any new workflow actions in Groovy.
- F. You can generate tasks for the SR object from the workflow.
Correct Answer: A,C,D,F 🗳️
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are commitments to handle SRs within certain timelines.
- B. Milestones are actions on a service request (SR) that must be completed by a specific time.
- C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
- D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- E. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
Correct Answer: C,D,E 🗳️
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. No default coverages are set up.
- B. Entitlement rules are not valid for the service request.
- C. The Starts When criteria of the milestones is not True.
- D. The scheduled process has not been set up.
Correct Answer: A,C,D 🗳️
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