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Oracle 1Z0-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customization & Scripting | - JavaScript API
|
| Topic 2: Engagement & Routing | - Routing and Assignment
|
| Topic 3: Oracle Service Cloud / Contact Center Fundamentals | - Agent Desktop & UI Configuration
|
| Topic 4: System Configuration & Administration | - Configuration Settings
|
| Topic 5: Reporting & Analytics | - Report Builder
|





