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Oracle B2B Service 2021 Implementation Essentials exam comprises of multiple-choice questions that assess the knowledge, skills, and abilities of candidates in implementing Oracle B2B Service solutions. 1Z0-1064-21 exam includes topics such as Oracle B2B Service architecture, configuring and managing service requests, managing service entitlements, and customizing Oracle B2B Service.
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Initial Setup | - Configure initial service settings - Setup B2B Service environment |
| Knowledge Management (KM) | - Maintain knowledge articles - Implement knowledge base features |
| Advanced Configuration, Integration and Analytics | - Configure analytics dashboards - Integrate with external systems |
| Service Request (SR) Management | - Define service request categories and types - Manage service request lifecycles |
| Entitlements | - Manage milestone coverage - Configure entitlement rules |
| Digital Customer Service (DCS) | - Customize digital service interface - Configure digital channels |
| Omnichannel Communications | - Configure omnichannel messaging - Integrate communication channels |
| Productivity Features | - Setup shortcuts and templates - Enable productivity tools |
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