Syllabi change, and so do exams ā Microsoft Dynamics 365 Field Service Functional Consultant is no exception. CertkingdomPDF refreshes its MB-240 practice questions throughout 2026, and 365 days of free updates keep all 230 questions aligned with the current exam.
Microsoft MB-240 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Price: | USD 165 (may vary by region) |
| Exam Format: | Case studies, Drag and drop, Best answer, Multiple choice |
| Available Languages: | Spanish (Latin America), Chinese (Simplified), Japanese, Korean, German, Portuguese (Brazil), English, French |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year (renewable annually via free online assessment) |
| Passing Score: | 700 / 1000 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Recommended Training: | Dynamics 365 Field Service Documentation Microsoft Learn MB-240 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Microsoft Certification Exam Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored via Pearson VUE or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-field-service-functional-consultant-associate/ |
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 2: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 3: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 4: Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
| Topic 5: Work Order Management | 25% | - Manage work orders lifecycle
|
Common Questions About the Microsoft MB-240 Exam, Answered
The MB-240 exam, officially titled Microsoft Dynamics 365 Field Service Functional Consultant, is the qualifying exam for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification, which sits at the Associate level. Earning it shows employers that you have the skills the credential stands for, and it is a solid step forward on a Microsoft career path. It also connects to Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, Microsoft Certified: Dynamics 365 Fundamentals (CRM), so the effort you put in now keeps paying off as you advance.
The MB-240 exam gives you 40-60 questions to complete within 120 minutes. Do the math before exam day: divide the total time by the question count to set a steady per-question pace, and flag any item that stalls you so you can return to it after securing the easier points. The most reliable way to build that rhythm is a full timed practice test under the same limit, which is exactly what CertkingdomPDF's test engines are designed for.
The passing score for Microsoft Dynamics 365 Field Service Functional Consultant is 700 / 1000, and the official registration fee is USD 165 (may vary by region). Keep in mind that a retake means paying that fee again in full, which makes an honest self-check worthwhile: before you book, sit a timed practice test and make sure you are consistently scoring above the passing line with some margin to spare.
According to the official requirements: No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts. Eligibility rules do change from time to time, so confirm the current details on the official exam page before you register.
Registration for the MB-240 exam is handled through the official channels below:
The exam is delivered in the following format: Online proctored via Pearson VUE or in-person at authorized test centers. Pick a date that leaves room for at least one full timed practice test beforehand.
Microsoft recommends the following official training options for candidates preparing for Microsoft Dynamics 365 Field Service Functional Consultant:
Courses build the foundation, but they work best alongside question practice. That is where CertkingdomPDF comes in: the 230 practice questions in our MB-240 package let you rehearse the exam format at your own pace and see exactly where you stand.
Yes ā CertkingdomPDF offers a free PDF demo of the Microsoft Dynamics 365 Field Service Functional Consultant material, so you can review the question style and answer quality before you spend anything. After purchase, you also receive 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
If you take the corresponding exam within 60 days of your purchase and do not pass, you are covered by the 100% Money Back Guarantee under clear conditions. To claim a full refund, submit a scan of your exam enrollment slip and your official Score Report PDF within two days of the exam; requests are processed within seven days. Note that sitting the exam within three days of purchase is not eligible, purchases that were never followed by an exam sitting do not qualify, free materials and expired orders are excluded, and the candidate name must match the payer name. Prefer an exchange instead? You can swap your product for two free exam packages of equal value and keep your update service. Delivery is immediate: your MB-240 material is ready for instant download and is also emailed to you within one minute of payment ā contact customer service if nothing arrives within two hours. There is no limit on the number of computers you can install it on.
The current Microsoft Dynamics 365 Field Service Functional Consultant syllabus is organized into 5 exam domains. The first three are:
- Schedule and Dispatch Work (20%)
- Manage Inventory and Assets (15%)
- Configure Dynamics 365 Field Service (20%)
For the full domain and subtopic breakdown, see the Exam Topics section above ā that is the outline your CertkingdomPDF practice questions are mapped to.
Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:
A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?
- A. Ensure their mobile app and Remote Assist passwords are the same.
- B. Ensure the Remote Assist app is installed on their mobile device.
- C. Ensure they are set up as a Bookable Resource.
- D. Ensure Microsoft Teams is installed on their mobile device.
Correct Answer: C š³ļø
Your customer wants their technicians to use Dynamics 365 Remote Assist. The appropriate licenses have been secured. You need to ensure the technicians can use Remote Assist. What must the Bookable Resource Type be set to?
- A. User
- B. Contact, if it is a contractor
- C. Account
- D. Crew
Correct Answer: A š³ļø
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A š³ļø
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.
Correct Answer:
Explanation:
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
- B. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
- C. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- D. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
Correct Answer: A š³ļø
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