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Microsoft MB-230 Exam covers a broad range of topics, including configuring customer service settings, creating cases and knowledge articles, managing entitlements and service level agreements, and creating reports and dashboards. MB-230J exam is intended for individuals who have a solid understanding of customer service processes and Microsoft Dynamics 365 functionality. Candidates who pass the exam can help organizations improve their customer service processes and provide exceptional customer experiences.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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