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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A. Service operation
B. Service strategy
C. Service design
D. Service transition

Question 2

Which one of the following can help determine the level of impact of a problem?

A. Definitive media library (DML)
B. Standard operating procedures (SOP)
C. Configuration management system (CMS)
D. Statement of requirements (SOR)

Question 3

Which one of the following is the BEST description of a relationship in service asset and configuration management?

A. Defines how version numbers should be used in a release
B. Describes the topography of the hardware
C. Defines which software should be installed on a particular piece of hardware
D. Describes how the configuration items (CIs) work together to deliver the services

Question 4

What do customer perceptions and business outcomes help to define?

A. Governance
B. The value of a service
C. Total cost of ownership (TCO)
D. Key performance indicators (KPIs)

Question 5

In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A. Option 1 only
B. Option 2 only
C. Neither of the above
D. Both of the above

Solutions: