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EXIN EX0-117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Principles and Models | 15% | - Process, function, role concept - Communication and collaboration principles - Governance and management models |
| Topic 2: Key Roles and Functions | 10% | - Application Management - Technical Management - IT Operations Management - Service Desk |
| Topic 3: Key Processes Across Lifecycle | 30% | - Release and Deployment Management - Incident Management - Problem Management - Request Fulfillment - Service Level Management - Change Management |
| Topic 4: General Management Concepts | 10% | - Service portfolio and financial management - Risk and demand management |
| Topic 5: ITIL Service Lifecycle | 20% | - Service Transition - Service Strategy - Service Operation - Service Design - Continual Service Improvement |
| Topic 6: Introduction to ITIL and Service Management | 15% | - ITIL core principles and structure - Business value and benefits of ITIL - Concept of service and service management |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question 1
Which one of the following is NOT a characteristic of a process?
A. It responds to specific events
B. It structure an organization
C. It delivers specific results
D. It is measureable
Question 2
Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future
A. 1 only
B. All of the above
C. 2 and 3 only
D. 1, 2 and 4 only
Question 3
Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice
A. All of the above
B. 2 and 3 only
C. 1 and 2 only
D. 1 and 3 only
Question 4
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
A. Availability management
B. Design coordination
C. Capacity management
D. Release management
Question 5
Which of the following CANNOT be provided by a tool?
A. Data
B. Wisdom
C. Knowledge
D. Information
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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