The EXIN ITIL Foundation exam has a reputation for rewarding candidates who prepare with the right material. With 325 carefully compiled practice questions, CertkingdomPDF helps you turn the ITIL-F syllabus into something you can genuinely master.
EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL-F) |
| Exam Number: | EX0-105 |
| Available Languages: | Other languages available via EXIN partners (check registration portal), English |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years (typical ITIL certification validity) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by country and provider (contact EXIN or accredited partner) |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | EXIN VeriSM Foundation EXIN SIAM Foundation EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person via EXIN partners |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
| Service Management as a Practice | - Key concepts and terminology - Definition of service management |
Everything Candidates Ask About EXIN ITIL Foundation
The ITIL-F exam, officially titled ITIL Foundation, is the qualifying exam for the Exin Certification certification, which sits at the Foundation level. Earning it shows employers that you have the skills the credential stands for, and it is a solid step forward on a EXIN career path. It also connects to EXIN IT Service Management Foundation based on ISO/IEC 20000, EXIN SIAM Foundation, EXIN VeriSM Foundation, so the effort you put in now keeps paying off as you advance.
The ITIL-F exam gives you 40 questions to complete within 60 minutes. Do the math before exam day: divide the total time by the question count to set a steady per-question pace, and flag any item that stalls you so you can return to it after securing the easier points. The most reliable way to build that rhythm is a full timed practice test under the same limit, which is exactly what CertkingdomPDF's test engines are designed for.
The passing score for EXIN ITIL Foundation is 65% (26 out of 40), and the official registration fee is Varies by country and provider (contact EXIN or accredited partner). Keep in mind that a retake means paying that fee again in full, which makes an honest self-check worthwhile: before you book, sit a timed practice test and make sure you are consistently scoring above the passing line with some margin to spare.
According to the official requirements: No formal prerequisites required; basic IT knowledge recommended. Eligibility rules do change from time to time, so confirm the current details on the official exam page before you register.
Yes — CertkingdomPDF offers a free PDF demo of the EXIN ITIL Foundation material, so you can review the question style and answer quality before you spend anything. After purchase, you also receive 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
If you take the corresponding exam within 60 days of your purchase and do not pass, you are covered by the 100% Money Back Guarantee under clear conditions. To claim a full refund, submit a scan of your exam enrollment slip and your official Score Report PDF within two days of the exam; requests are processed within seven days. Note that sitting the exam within three days of purchase is not eligible, purchases that were never followed by an exam sitting do not qualify, free materials and expired orders are excluded, and the candidate name must match the payer name. Prefer an exchange instead? You can swap your product for two free exam packages of equal value and keep your update service. Delivery is immediate: your ITIL-F material is ready for instant download and is also emailed to you within one minute of payment — contact customer service if nothing arrives within two hours. There is no limit on the number of computers you can install it on.
The current EXIN ITIL Foundation syllabus is organized into 5 exam domains. The first three are:
- Service Management as a Practice
- Technology and Architecture Supporting IT Service Management
- Selected Processes, Functions, and Roles
For the full domain and subtopic breakdown, see the Exam Topics section above — that is the outline your CertkingdomPDF practice questions are mapped to.
EXIN ITIL Foundation Sample Questions:
Which process is responsible for managing relationships with vendors?
- A. Supplier management
- B. Service portfolio management
- C. Change management
- D. Continual service improvement
Correct Answer: A 🗳️
What are customers of IT services who do NOT work in the same organization as the service provider known as?
- A. Strategic customers
- B. Internal customers
- C. External customers
- D. Valued customers
Correct Answer: C 🗳️
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?
- A. A hierarchic escalation
- B. A functional escalation
- C. A service level escalation
- D. An incident resolution
Correct Answer: A 🗳️
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
- A. Corporate, customer, service
- B. Service, user, IT
- C. Corporate, customer, technology
- D. Technology, customer, user
Correct Answer: A 🗳️
Where are the details of core and enhancing service provided?
- A. The definitive media library.
- B. The configuration management system.
- C. The service catalogue.
- D. The service portfolio.
Correct Answer: D 🗳️





