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Cisco 500-445 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco Contact Center Enterprise Architecture | - CCE system components and deployment models
|
| Chat and Email Implementation | - Email channel setup
|
| Cisco Finesse and Agent Experience | - Agent desktop configuration
|
| System Administration and Maintenance | - System configuration management
|
| Reporting and Troubleshooting | - Issue diagnosis and troubleshooting
|





