When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:
- Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
- Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE
- Effective use of the system tools to troubleshoot and track a call within a call flow
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Cisco 500-450 certification exam is an essential exam for individuals who want to become certified specialists in implementing and supporting Cisco Unified Contact Center Enterprise solutions. 500-450 exam covers a wide range of topics, including the UCCE architecture, deployment models, call routing, reporting, and troubleshooting. Candidates can prepare for the exam by taking advantage of a variety of study materials and gaining hands-on experience with UCCE solutions.
Cisco 500-450 exam covers a wide range of topics related to contact center technology, including call routing, multimedia routing, agent desktop configuration, interactive voice response (IVR) scripting, and reporting. 500-450 exam also assesses the candidates' proficiency in integrating the CCE platform with other Cisco and third-party technologies, such as Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Intelligence Center, and Cisco Finesse.
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Cisco 500-450 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Additional Cisco Unified Contact Center Enterprise Knowledge Areas | - Other related topics including call flow scripting, tools, and troubleshooting (Cisco blueprint may include additional objectives) | |
| Installation Process for ICM Components | 21% | - Configuration elements for Cisco Unified CVP required in Unified ICM - Configuration limits for Packaged CCE - Install/configure Cisco Finesse - Cisco Unified Intelligence Center in virtual environments - Configuration requirements for voice gateway in Packaged CCE - Install/setup for SIP dialer and voice gateways - Configuration roles for agent teams |
| Fault Tolerant Characteristics of Cisco Unified Contact Center Enterprise | 14% | - Cisco ICM call routing resiliency - Requirements for Cisco Unified ICM heartbeats - Impact of network failure on Cisco Unified CCE solution - Cisco Finesse configuration updates - Synchronization between Cisco Unified ICM components - Cisco Unified ICM router key explanation - Considerations for upgrading components - Fault-tolerant integration of Cisco Unified Customer Voice Portal - Internal communications between Cisco Unified ICM components |





