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IBM 000-188 Exam Syllabus Topics:

IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

Question 1

A company establishes a BPM Governance Model with an Executive Review Committee and a BPM Project Review Committee. Once the project is initiated it is built out with resources from the Center of Excellence (COE) that design and develop the solution. In the course of working with the BPM Platform and SOA team, the program manager realizes that the project integration costs are greatly increased over the amount of the initial estimate. What should the program manager do?

A. Negotiate a cheaper integration approach with the Executive Steering Committee.
B. Present the cost over-run to the COE so that additional funds can be allocated.
C. Present the cost over-run to the BPM Project Review Committee so that the integrations can be prioritized and placed into at development phase.
D. Press the SOA team to reduce their estimates.

Question 2

A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A. Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.
B. Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
C. Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
D. Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.

Question 3

A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A. Suggest that greater emphasis be granted to the metrics gathered on cycle time.
B. Suggest no changes to the metrics.
C. Suggest that the COE should aggregate information on the ROI for each project.
D. Suggest that an additional category of metrics for defect rates be collected.

Question 4

It is discovered while running Playback 0 that an important but not strictly necessary sub-process was missed in the analysis. How should the program manager recommend handling the missed sub-process?

A. Schedule a special iteration and playback to address the sub-process after Playback 3.
B. Include the sub-process in Playback 1 without validating with the process owner.
C. Redo Playback 0 and include the sub process.
D. Note the sub-process as a user story and save it for the next release.

Solutions: