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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Performance troubleshooting - Common storage issues and diagnostics - Log analysis and problem determination |
| Topic 2: Storage Fundamentals | - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms - Storage architectures and tiers |
| Topic 3: Data Protection and Availability | - Backup and restore concepts - Replication technologies - High availability and disaster recovery |
| Topic 4: SAN and Networked Storage | - iSCSI and IP-based storage networking - Zoning, masking, and connectivity - Fibre Channel SAN concepts |
| Topic 5: Storage Administration and Management | - Capacity planning and optimization - Volume provisioning and configuration - Storage monitoring and performance management |
| Topic 6: IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?
A) Exceptional performance for new work loads
B) Reduce capital expenditures and operational expenses
C) Three-site mirroring
D) Runs on Power Linux
2. Which IBM storage offering scales linearly without hot-spots and delivers insights from
analytics faster with tuning-free data distribution?
A) LTFS
B) XIV
C) DS8870
D) IBM FlashSystem
3. Which feature of the XIV system is a technical advantage over competitive storage arrays?
A) Encryption at any time
B) Deduplication
C) Software bundled with IBM Spectrum Control
D) SSD adaptive read caching
4. Which solution provides virtualization, consolidation, and automation for a cloud deployment?
A) FlashSystem 840
B) Storwize V3700
C) XIV Gen3 with IBM Spectrum Protect
D) IBM SmartCloudVirual Storage Center
5. What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?
A) More disk drives
B) More servers
C) More power consumption
D) More performance
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: D |





