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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

A) Graph icon for data loss trends
B) Lightning bolt for engagement trigger
C) Red X for disconnected PSTN calls
D) Clock icon for time spent on page

2. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Increase in wait time
B) Reduced call abandonment rate
C) Agent downtime metrics
D) Higher outcome success rate

3. Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

A) GPR Routing Rate
B) Agent Utilization Score
C) Outcome Comparison Index
D) Wait Time Threshold

4. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) SIP trunk
B) WebRTC gateway
C) GPE tracking snippet (JavaScript)
D) Predictive Router Agent

5. Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

A) Proactively engaging website visitors to influence outcomes
B) Automating outbound call flows
C) Automatically adjusting billing cycles for digital campaigns
D) Forecasting agent schedules

Solutions: